Well, we can see some player getting aCi banned from servers live - www.gyazo.com/40c942cdcb3fe8ae64d949db178059fc

 

 

But later when tech support looks them up in the ban list, they can't find any ban info on them. Why is that so? What can be the possible reasons? www.gyazo.com/53b489034d9fea0bc6f1c312dd52a9ca

What's this then;

 

 

Note, he got banned on Feb 16th.

New note, your friend made two accounts; memberlist.php?mode=viewprofile&u=148441 (banned one), memberlist.php?mode=viewprofile&u=641524 (made this one 4 minutes after the first ban). So, what are we going to do to him :3

What's this then;

 

 

Note, he got banned on Feb 16th.

16th. While the OP said the message in game appeared 'today', which was 24th Feb.

 

However, no idea why, but I copy pasted his name correctly, as some account appeared, which was clean. Weird.

 

Oh right, he changed names, but yet again it was in 16th Feb.

 

EDIT: oh god, seems like I copied his nickname with the dot accidentally. What a coincidence it was actually registered. Sorry for inconvenience.

 

Check PM.

What's this then;

 

 

Note, he got banned on Feb 16th.

New note, your friend made two accounts; memberlist.php?mode=viewprofile&u=148441 (banned one), memberlist.php?mode=viewprofile&u=641524 (made this one 4 minutes after the first ban). So, what are we going to do to him :3

 

So I guess that account got banned twice -16th feb and 24th feb. Ty.